Frequently Asked Questions
Everything you need to know about our pro-audio software and hardware.
How do I receive my plugin license after purchase?
Digital products are delivered instantly via email. You will receive a license key and a download link to your registered email address immediately after your payment is confirmed.
What is your return policy for software?
Due to the nature of digital goods, we cannot offer refunds once a license key has been issued or a software product has been downloaded. We recommend using our free 14-day trial versions before purchasing.
Are these plugins compatible with my DAW?
Our plugins support VST, AU, and AAX formats, making them compatible with major DAWs including Ableton Live, FL Studio, Logic Pro, Pro Tools, and Cubase on both Windows and macOS.
Can I use my license on more than one computer?
Yes, most of our licenses allow for up to two concurrent activations for personal use, such as on a studio desktop and a mobile laptop.
Do you offer physical shipping for hardware gear?
Yes, for hardware analog processors and controllers, we offer worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location.
How do I update my plugins to the latest version?
Updates are free for life. You can download the latest installers at any time through your user account dashboard or via our central management application.