Returns & Exchanges

We offer a 14-day return period for all physical audio hardware and a satisfaction guarantee on digital licenses if the software has not been activated. Our goal is to ensure your studio setup is equipped with the perfect tools for your professional workflow.

Return Process

• 1.
  Initiate Request

  Log into your account dashboard and navigate to your order history to select the items you wish to return or exchange.

• 2.
  Verification Review

  Our technical team will verify that digital licenses remain unredeemed or that physical hardware is within the eligible return window.

• 3.
  Secure Packaging

  For physical electronics, pack the item in its original box with all included accessories and cables to prevent damage during transit.

• 4.
  Refund Processing

  Once received and inspected, we will issue a credit to your original payment method within 5 to 7 business days.